HP Earns Excellence in Service Operations Certification for Fifth Consecutive Year.

WorldWide Tech & Science. Francisco De Jesùs.

HP Earns Excellence in Service Operations Certification for Fifth Consecutive Year.

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For the fifth consecutive year, HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for delivering superior technical support and services in North America.

The certification specifically recognizes HP’s customer support for its commercial PCs and peripheral services. For each of the past five years, HP Printing and Personal Systems (HP PPS, formerly HP Personal Systems Group)—Commercial North America has been the only manufacturer of laptops, desktops and workstations to be TSIA Excellence in Service Operations certified.

“HP’s North American Commercial PPS team has maintained its Excellence in Service Operations certification for five years, thereby successfully keeping pace with the technology industry’s high standards and expectations for support,” said Thomas W. Pridham, senior vice president and general manager, Organizational Development Services, TSIA. “The Excellence in Service Operations certification is a key indicator that an organization is committed and positioned to deliver the highest-quality service to its customers.”

This coveted third-party industry recognition includes a comprehensive evaluation of customer-centric service operations through all touch points, including phone, field service and web. For HP to successfully attain certification, auditors from TSIA compared HP support operations against nearly 245 industry best practices, including executive commitment, talent management, support tools and technology, and operation metrics—plus such core components as strategy, marketing, assisted and unassisted support, and field service.

“This year’s TSIA certification is a milestone for HP, marking five years of hard work toward customer service excellence,” said Jodi Schilling, vice president, Customer Support and Services, HP. “The recognition that we can always do better for our customers drives us to innovate and excel in the customer service business. We are committed to delivering an exceptional support experience to every customer, every day.”

As part of the certification process, TSIA auditors also reviewed HP management policies and procedures. This included on-site and remote audit processes conducted by a panel of service executives, each with more than 20 years of experience in the industry. Service and support are chief among both commercial and consumer needs during the technology-purchase process. TSIA’s certification underscores HP’s ongoing commitment to delivering the best customer experience possible.

About TSIA

The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. www.tsia.com

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

HP is looking for 53 top-class webOS developers.

WorldWide Tech & Science. Francisco De Jesùs.

HP is looking for 53 top-class webOS developers.

HP is looking for 53 top-class developers to work in both Shanghai, China and Sunnyvale, California. All of the positions appear to be high-paying jobs as well, so it seems that HP is putting a lot of time and resources into its webOS Open platform.

Please scroll all the way down on the link below:

Source: HP Jobs

HP return to smartphones is not planned for 2013.

WorldWide Tech & Science. Francisco De Jesùs.

HP return to smartphones is not planned for 2013.

Whitman sees a feeble economy and expects to weaken even more during the next year.

It could be 2015 before Hewlett-Packard Co.'s revenue growth begins to accelerate again, according to Whitman. By 2016, she envisions HP's revenue increasing as the same pace as the U.S. economy's overall growth, with earnings rising at a faster clip.

"It is going to take longer to right this ship than any of us would like," Whitman said.

In her shake-up of HP, Whitman has already reshuffled management and started to eliminate 29,000 jobs through employee buyouts, attrition and layoffs. She's trying to trim the company's annual expenses by more than $3 billion.

HP also is reducing the number of different printers that it makes. It is also rolling out a new line of personal computers and tablets running on Windows 8, an overhaul of Microsoft Corp.'s operating system that's designed to appeal to consumers and companies that want more mobile devices with touch-control display screens.

Whitman also is lacing big bets on "cloud computing" - a term that refers to the increasingly popular trend of storing software applications in remote data centers that are accessed over the Internet instead of installing programs on individual machines.

HP also is angling for a bigger piece of the "Big Data" market, a field devoted to helping companies and government agencies navigate through the torrent of information cascading through Internet-connected devices.

Finally, Whitman wants HP to design another smartphone, something it did two years ago after buying Palm Inc. only to scrap the device after a few months on the market. HP's return to the smartphone business isn't planned for next year, though, but will in some time in the future as she said before to fox business news. (video below)

"There are no silver bullets to solve our challenges," Whitman said Wednesday. "We will solve our challenges through consistency of leadership, focus, good blocking and tackling and, most importantly, great products and services delivered in the way that customers want to buy them."

Whitman delivered the disappointing forecast Wednesday at a meeting that the ailing Silicon Valley pioneer held for analysts and investors. The gathering gave Whitman the opportunity to persuade Wall Street that she has come up with a compelling strategy for turning around HP one year after being named CEO.

Investors evidently didn't like what they heard. HP's stock plunged 13 percent after Whitman's presentation, shoving the company's shares to their lowest level in nearly a decade.

AP.

WorldWide Tech & Science. Francisco De Jesùs.

HP CEO Meg Whitman and Todd Bradley on the New HP ElitePad Tablet.Videos.

HP is announcing the ElitePad 900 enterprise-ready tablet. Business people will love its sleek beauty, and IT managers will love its security, manageability and serviceability.

And HP's Ajay Gupta shows a new business tablet from HP, the ElitePad 900. The tablet also features Smart Jackets which allow users to customize their tablet computing experience.

Related post: HP unveils the Elite Pad 900 for business.

HP unveils the Elite Pad 900 for Business.

WorldWide Tech & Science. Francisco De Jesùs.

HP Elite Pad.

HP unveils the Elite Pad 900 for Business.

HP is unveiling today the new tablet for business,the HP ElitePad 900 offers a 10.1-inch diagonal display, weighs just 1.5 pounds and measures 9.2 millimeters (mm) thin. The 16-by-10 aspect ratio maximizes the display area for ideal viewing of traditional business applications, as well as video content. Precision crafted, with an eye toward fit and finish, the HP ElitePad uses stylish, premium materials such as CNC-machined aluminum and Corning® Gorilla® Glass 2.

Powered by next-generation Intel® mobile processors (Atom-based Intel Clover Trail processor), buffered by up to 2GB of RAM and with Windows 8 in. On the back are two slots: one for microSD cards, and another for 3G / 4G SIMs.

The HP ElitePad tablet's 1080p front-facing video camera and 8 megapixel (MP) rear camera with an LED flash and included CyberLink YouCam software help users easily communicate face to face, create high-definition (HD) web videos or record training videos without high production costs.

In stores in January 2013.

Press Release:

HP Unveils a True Tablet for Business

Smart Jacket ecosystem delivers complete computing solutions Designed for business and government, it features HP ElitePad Smart Jackets, which add connectivity options and an additional ultra-slim battery for longer runtime, along with specific add-ons that customize the tablet for specialized uses.

The HP ElitePad is an ultrathin, lightweight tablet designed for Windows 8 that delivers features to keep IT managers happy and touts a design that employees will crave. It offers the full serviceability, enhanced security and manageability found in HP Elite PCs, and military-grade durability for drops, vibration, dust, temperature extremes and high altitude.

"Businesses used to face a tough purchase decision: How to find a product that will delight employees and help them be more productive, while also making sure IT can secure and manage it," said Todd Bradley, executive vice president, Printing and Personal Systems, HP. "The HP ElitePad meets all those tests. It combines the great style and user experience consumers demand with the features IT requires."

A tablet that is made for business

Ergonomically designed to fit comfortably in the hand, the HP ElitePad offers a 10.1-inch diagonal display, weighs just 1.5 pounds and measures 9.2 millimeters (mm) thin. The 16-by-10 aspect ratio maximizes the display area for ideal viewing of traditional business applications, as well as video content. Precision crafted, with an eye toward fit and finish, the HP ElitePad uses stylish, premium materials such as CNC-machined aluminum and Corning® Gorilla® Glass 2.

Powered by next-generation Intel® mobile processors, the HP ElitePad delivers PC productivity for those on the go and Intel x86 compatibility for existing business application support. It is designed for Windows 8 and supports touch-, pen- or voice- based input. The HP ElitePad also provides power efficiency and smartphone-style convenience with compatibility for familiar Windows applications, as well as easy integration into existing IT environments.

The unique, productivity-enhancing ecosystem of HP Smart Jackets and additional accessories designed specifically for the HP ElitePad expand the tablet's potential, turning it into a total enterprise solution:

- HP ElitePad Productivity Jacket - includes an integrated keyboard, connectivity ports, SD card reader and adjustable viewing angles for a complete computing experience.

- HP ElitePad Expansion Jacket-adds USB, HDMI and other connectivity to get more done on the go. Adds even longer battery life when bundled with the optional HP ElitePad Jacket battery.

- The HP ElitePad Rugged Case- provides military-grade reliability and enhances the stylish profile of the ElitePad for added protection.

- HP ElitePad Docking Station- delivers an enterprise-class desktop experience with an added keyboard and monitor and also charges the tablet. Or, use it to set the tablet up as a secondary screen for phenomenal multitasking.

- HP Executive Tablet Pen-lets customers write messages and notes in their natural handwriting directly on screen and then save or convert to typed text for use in other applications.

Loaded with tools for mobile work or play

The HP ElitePad tablet's 1080p front-facing video camera and 8 megapixel (MP) rear camera with an LED flash and included CyberLink YouCam software help users easily communicate face to face, create high-definition (HD) web videos or record training videos without high production costs.

Powered by technology from HP Labs, the company's central research arm, new HP PageLift is an application that automatically trims, correctly lights and orients a captured image of a whiteboard, paper contract or other document so it is ready to use or share without requiring manual editing.

Users can easily print directly from their HP ElitePad to any ePrint-capable HP printer or to a networked HP printer without the need for downloading drivers. HP ePrint software allows users to print remotely at more than 24,000 public locations such as hotels and business service retailers. The HP ElitePad also helps small workgroups connect with HP Wireless Hotspot, a desktop application that allows users to share a wireless internet connection and network bandwidth.

Additional user-experience software includes the CyberLink Media suite, which enables users to manage and create audio and video content with the same easy-to-use interface as other HP business PCs. Plus, users can record and listen to audio with a stereo microphone and headset jack that feature the richness of SRS Audio.

Information management is made easy with Evernote, which captures, saves and synchronizes information across devices with impressively quick search capability, and Skitch software that eases collaboration with colleagues by quickly marking up images with captions or sketches.

Manageability, deployment and security for IT environments

The HP ElitePad offers a long life cycle, stable image and HP Global Series Support, all of which IT managers expect in an enterprise tablet. It also features a one-year standard warranty, with the option for a three-year warranty via HP Care Pack Services. The HP ElitePad is fully serviceable with an optional, industry-unique service tool for HP Self- Maintainers that allows customers to access the panel, battery, motherboard and unibody chassis, helping reduce downtime and keep sensitive data and devices in-house.

In addition, organizations will appreciate the enterprise-caliber data, device and identity protection from HP Client Security, including HP BIOS Protection, Security Manager and HP Drive Encryption. Additional security features include Device Access Manager, Computrace and Sparekey.

Device deployment and ongoing support and maintenance are made easy with x86 compatibility and support for HP Client Management solutions. The LANDesk Management Suite also increases security and eases management by providing exclusive tools to locate and protect data on lost devices, remotely capture SIM card info for mass WWAN activation and enforce geographic policies to remotely lock, full wipe or selectively wipe data

Availability

The HP ElitePad 900 is expected to be available in the United States in January 2013. Pricing information will be announced closer to availability.

This announcement follows HP's unveiling of touch-enabled notebooks on Aug. 30, all-in- one desktops on Sept. 10 and a new lineup of consumer and business PCs on Sept. 20.

Get the true tablet for business.

Our premium thin and light tablet is easy to deploy, effortless to manage, and simple to secure, with an elegant design and touch experience that puts productivity at your fingertips. Customize the HP ElitePad for your business using a complete suite of thoughtfully designed accessories. 

In stores January 2013.

HP

webOS Open està listo para teléfonos, tablets y PCs.

WorldWide Tech & Science. Francisco De Jesùs.

webOS Open està listo para teléfonos, tablets y PCs.

Hoy HP por intermedio de su compañía filial Gram  en su portal webosopenproject, anunciò la disponibilidad del sistema operativo webOS antes de Palm, como abierto y gratis para fabricantes de móviles, tales como teléfonos inteligentes , tablets y PCs.

Para tal efecto HP en un video hace una demostraciòn de como webOS Open puede ser portado fácilmente a una PC, en este caso una HP Touchsmart.

webOS sigue siendo único y de fácil desempeño. Es considerado el mejor frente a otros que  emulan especialmente su multitareas sin llegar a ser exactamente igual, asì como la simpleza y eficiencia de su UI.

Algunos de los diferentes programas que inicialmente acompañaron a webOS cuando fuè lanzado en el año 2009 y que no eran  de su propiedad, fueron reemplazados con programas propios y se añadieron nuevos como OpenEmbedded que permite una experiencia webOS completo se ejecuta dentro de un emulador de la OE. Han añadido las aplicaciones básicas - Correo electrónico y navegador - sin dejar de apoyar el entorno de escritorio de generación.

La versión 1.0 también ofrece soporte para Enyo2. Ahora puede disfrutar de aplicaciones construidas en uno de los mejores marcos de JavaScript multiplataforma y fácil de ejecutar estas mismas aplicaciones en webOS abiertas u otras plataformas.

En los últimos 9 meses, han entregado más de 75 componentes Open webOS. Esto suma más de 450.000 líneas de código. El código fuente de Open webOS se puede encontrar en los repositorios de webOS abiertas en GitHub. https://github.com/openwebos/

¿Qué significa 1,0

La combinación de los componentes de hoy con los de las versiones anteriores, webOS Abierto ahora puede ser portado a nuevos dispositivos.

Esperan tener más anuncios de webOS Open en el futuro y trabajar con la comunidad para entregar actualizaciones.

El futuro

Van a seguir innovando y desarrollando webOS en los próximos meses, incluyendo las mejoras previstas que son:

· QT5 / WebKit2

· Medios de código abierto y los componentes de audio

· Bluetooth stack BlueZ

· ConnMan de gestión de red

· Optimizado sysmgr arquitectura de representación

Open webOS project

webOS Open 1.0 is Here and running on a HP Touchsmart PC. Video.

WorldWide Tech & Science. Francisco De Jesùs.

webOS  Open 1.0 is Here and running on a HP TouchSmart PC. Video.

webOS architect Steve Winston demos open webOS 1.0 running on a HP TouchSmart PC.

Finally the webOS Open roadmap is accomplished with the release of the  1.0 Edition today.

Some enhancements will follow: Qt5 / WebKit2, Open sourced media and audio components, BlueZ Bluetooth stack,ConnMan network management and  Optimized SysMgr rendering architecture.

What is saying the webOS Open project team, right here below:

Open webOS 1.0 Edition.

Today is a great day for Open webOS. We have completed our initial roadmap and are releasing Open webOS 1.0 on schedule, as promised.

Our combined efforts with the community and hard work have paid off, and we are now ready to move on to the next phase together. With this release we have affirmed our commitment to meet our goals and create a vibrant open source community.

What 1.0 contains

We now have an OpenEmbedded build that allows a full webOS experience running inside an OE emulator. We have added core applications — email & browser — while continuing to support the desktop build environment.

The 1.0 release also brings support for Enyo2. You can now take apps built on one of the best cross-platform JavaScript frameworks and easily run these same apps on Open webOS or other platforms.

In the past 9 months, we have delivered over 75 Open webOS components. This totals over 450,000 lines of code. (Can I get a hell yeah!). The source code for Open webOS can be found in Open webOS repositories on GitHub.

What 1.0 means

Combining today’s components with those from the previous releases, Open webOS can now be ported to new devices. 

We expect to have more Open webOS port announcements in the future and will work with the community to deliver updates here.

The future

We will continue to innovate and develop for Open webOS over the coming months, including the following planned enhancements:

·         Qt5 / WebKit2

·         Open sourced media and audio components

·         BlueZ Bluetooth stack

·         ConnMan network management

·         Optimized SysMgr rendering architecture

Come join in the chatter on our mailing list and forums; your collaboration is encouraged.

Community activity

Last month’s Beta release delivered collaboration tools for community members. Today’s 1.0 release includes new forums, and our project infrastructure now includes an integrated login across the website, forums, and the JIRA bug tracker.

The 1.0 launch includes contributions by expert community members made after the beta release.  These contain bug fixes, resolution of dependencies, and substantive commentary which guided our decisions on code structure and other issues.  Across the repos, the bug tracker and the mailing lists community members are helping each other.

The webOS-Ports team also continues to enhance the user experience on LunaCE with their latest release which includes shortcuts, bug fixes and several user-facing feature additions such as gesture-based app switching and improved card stack management. 

Thank you

Today is a day to celebrate our engineers. Martin Risau, our SVP, said that he was, “proud that we did what we said we would do in January. This achievement gives us the credibility to execute our future plans.”

Together, with the open source community, we have achieved great results over the last few months. Both internal and external engineers have put a lot of time and effort into getting us to where we are today, and they deserve a lot of credit.

Jim Zemlin, Executive Director of The Linux Foundation, echoed the importance of reaching this benchmark:

“By using the build framework for embedded Linux, the Yocto Project with OpenEmbedded-Core, Open webOS is poised to deliver an open source build environment that developers will thrive from. Open webOS continues to hit its milestones, and we expect the community around the project to continue to grow. All the right tools are in place.”

As we strive to make Open webOS an open platform of choice, we are excited to continue working with a great community whose members continue to amaze us with their innovation and creativity.

That’s all for now folks. See you on the Interweb and at community events.

Blog webOS Open project

HP ENVY TouchSmart Ultrabook 4, new video promo.

WorldWide Tech & Science. Francisco De Jesùs.

HP ENVY TouchSmart Ultrabook 4, everything a touch Ultrabook should be.

Pick up the power of touch. The HP ENVY TouchSmart Ultrabook 4 is everything a touch Ultrabook should be.

More information: http://worldwidegadget.blogspot.com/2012/08/hp-announces-3-new-hybrid-pc-and.html

Latest news about webOS Open.

WorldWide Tech & Science. Francisco De Jesùs.

Latest news about webOS Open.

Today on a full interview made by PC World about Microsoft, HP and  post PC age, Todd Bradley answered questions about them and the final one was about webOS status and if there are some licensing deals at this time. How Todd answered to that question, just right here below:

PCW: Do you have a webOS status update? Any licensing deals?

Bradley: HP is executing its plan to deliver an open webOS under a new organization called Gram.  HP will make webOS source code available under the Apache License, Version 2.0, and we expect the full source code for open webOS to be available by September.

Of course if there are some licensing deals already, HP will let them know at right time.

HP: Our Windows 8 tablet will have exclusive technology. Financing partners for first time.

HP: Our Windows 8 tablet will have exclusive technology. Financing partners for first time.

WorldWide Tech & Science. Francisco De Jesùs.

The company recently admitted to CRN that the device will feature "unique" intellectual property. John Solomon, senior vice president of Americas sales for HP's printing and personal systems division, said that additional details will be revealed "pretty soon."

"Other OEMs will be doing tablets, but the HP tablet is going to be different: It's going to have a specific area of focus, or multiple areas of focus, which will require a high degree of channel engagement to take full advantage of the opportunity," Solomon told CRN.

The device will be tailor-made for the tablet channel, targeting vertical markets. Like all other tablet makers, HP will be going after Apple's iPad, only this time the company will be backed by Microsoft's new touchy-blocky Windows 8 platform.

Solomon told CRN that HP is giving partners 60-day financing for tablets and other products under a recently launched program. This program also includes the participation of Wells Fargo, GE Capital, IBM and De Lage Landen.

"Essentially, we're helping pay the interest cost for partners and making sure cash flow is not an inhibitor for them growing," Solomon said. "This is something we haven't done in the past, and we think of it as proof of what we're doing to re-ignite the channel."

Solomon also backed Microsoft's need to produce the Surface tablets, saying that the move isn’t a competitive threat. "I believe Microsoft was basically making a leadership statement and showing what's possible in the tablet space," Solomon added. "Our relationship has not changed at all due to Microsoft's announcement. In fact, I applaud it -- I think it's great that they are getting out in front and showing what's possible."

He also said the Surface keyboard will be great for occasional use, but professionals will want something better that's capable of everyday use.

Source: CRN

Related Articles: HP working on a Windows 8 Pro, x86 tablet Slate 8.

HP new commercial showing an unknown new Tablet , Slate 3 with Windows 8 and Intel`s Ivy Bridge?

Palm is now GRAM a new brand and company with HP webOS, Enyo and Cloud strengths.

WorldWide Tech & Science. Francisco De Jesùs.

Palm is now GRAM a new brand and company with HP webOS, Enyo and Cloud strengths.

Palm is now transforming in a new brand and company GRAM with the core strengths of webOS, Enyo and Cloud offerings.

“GRAM is a new company. We are in stealth mode on our product offering.”

 We are no longer a consumer hardware brand, we are a different company with focus on software, User Experience, Cloud, engineering and partnering. This change in identity will take some getting used to and that’s normal, says  HP's webOS Global Business Unit  Chief of Staff Martin Risau.

This news come ahead of the launch of HP webOS as an OpenSource OS next month. The sad  side , no more webOS hardware, maybe.

Hi everyone,

Thank you for all of your enthusiasm at yesterday’s new brand announcement: GRAM.  We hope you will fall in love with the brand just as lots of us have already.

Please note that our Mission, Values and Plan of Action are the same. We are continuing to march forward on our timelines as usual—nothing new there.

We have much work to do, and, again, I solicit your help.

Yes, this is a new brand—it is just the beginning, and there is so much more to do. And yet unveiling the new brand is also a Call to Action:

Try it on. We don’t expect you to love it overnight. We are no longer a consumer hardware brand, we are a different company with focus on software, User Experience, Cloud, engineering and partnering. This change in identity will take some getting used to and that’s normal.

Stealth mode. We are an incubation company, and we are trusting you to keep this company name and product under the radar to give it time to take root and grow. You can wear the logo, help build the momentum of the new identity, talk to your families and friends about it. If someone from the outside asks, you can say, “GRAM is a new company. We are in stealth mode on our product offering.”

Tap your network. Help us hire the best and the brightest, refer your friends and help us in our shared purpose as we continue our rise to the top. You can use the name to help us to recruit.

Be the culture. Spread our Values:  People Matter. Integrity and Trust. Deliberate Innovation. Act small, deliver big.

For those of you who could not attend yesterday’s unveiling – we really missed you.  Please be on the lookout for the gift bags with our new cool branded items, which we be mailing out to you this and next week.  All of you should get one, if not – let me know.

Best

Martin

Source: webOSNation

Has the HP unknown new tablet a Samsung made hardware.?

WorldWide Tech & Science. Francisco De Jesùs.

Has  the HP unknown new tablet  a Samsung made hardware.?

On July 28 we  posted an article about a recent HP commercial called Make it Matter, where an unknown not released tablet shows up along the video. Comparing the screen shots made of it with the Samsung promotional video of the upcoming Android tablet Note 10.1 (video below) probably to be announced in August 30th at the IFA 2012 to take place in Berlin, as rumours have said.

The frame shape of the device is SIMILAR  to the one on the HP commercial Make it matter. Both tablets have a metal body with a big black plastic antenna window along one side.

Check out both pictures below:

The differences between both tablets, HP`s might come with a Windows 8 software and a Intel`s Ivy bridge 3^rd Gen chip and the Samsung`s with Android Jelly Bean and a own manufactured  quad core chip.

HP OEM hardware suppliers are generally from Taiwan, but this time it looks like HP picked up Samsung.